Shipping & Returns
At Ovie®, we offer domestic ground shipping for all our products in the continental US. Orders shipped through ground methods typically take between 2-4 business days to deliver once processed. For orders shipping to Hawaii or Alaska, an express shipping fee is charged.
Questions? Email us at help@oviellife.
*Any promotional free shipping is subject to orders for the continental US only.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 30 days from the date of delivery to return the item(s) for a full refund. Ovie reserves the right to limit or reject returns when we suspect policy abuse or fraudulent behavior from a customer. In addition, bulk purchases are considered final sale and are not eligible to be returned.
*Holiday Returns: All orders placed between November 1st and December 14th will have an extended return/exchange period until January 15th, 2024.
Conditions for Returns:
- All original packaging and components must be included.
- The return must be initiated within 30 days from the delivery date and shipped back within 30 days from delivery date.
- Proof of purchase from our site is required for all returns.
How to Initiate a Return:
To start a return please reach out to us at email@example.com for further assistance.
Once we receive and inspect the returned item(s), we will process your refund within 7 business days, subject to policy adherence. The refund will be issued to your original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement, compensation or provide a full refund for return, including return shipping costs.
Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable barcode, we must emphasize that the responsibility for such instances lies with the customer and not with Ovie.
Please don't hesitate to reach out to our customer service team if you have any questions or need further assistance regarding your return.